Shipping and Returns Policy

1. Countries We Ship To

  • All of Europe (EU + United Kingdom)
  • United States
  • Canada
  • Mexico
  • Australia
  • New Zealand
  • Switzerland and Norway
  • Rest of the world upon request (we can provide a full list if needed)

2. Shipping Costs

(Standard values currently used by Rawblade)

  • Spain - €9.90
  • Europe - €14.90
  • United Kingdom - €24.90
  • USA - €39.90
  • Rest of the World - €59.90

All shipments include tracking.

3. Estimated Delivery Times

Orders are processed within 48 hours.

Estimated delivery times after dispatch are as follows:

  • European Union: 2–3 business days
  • Non-EU European countries: 4–5 business days
  • United States: 8–10 business days
  • Worldwide: 10–12 business days

4. Returns Policy

  • Return window: 30 calendar days from receipt of the order.

Conditions

  1. For a full refund, it is important that you return the product in its original condition and undamaged. Make sure the product is properly and securely packaged for the return shipment. If we receive the product damaged or incomplete, we may deduct money from the amount to be refunded
  2. Returns are accepted, but:
    • Shipping of the replacement item is covered by Rawblade.
    • Return shipping is paid by the customer, after verifying that the returned product is in perfect condition.

Process

  1. The customer contacts us via email or form.
  2. We provide the return address and reference.
  3. Once received and checked, we process the refund or exchange.

5. Company Legal Information

Rawblade S.L.

 CIF: B42657890

 Address: Calle dels Plans, 1 – 03802, Alcoy (Alicante), Spain

 General / Support email: info@rawblade.com

 Commercial email: info@rawblade.com

6. Returns and Exchanges at Rawblade – Fast, Clear and Hassle-Free

At Rawblade, we operate with a returns policy designed to offer confidence, transparency, and a solid post-sale experience for customers in Europe, the United Kingdom, and the United States. Our goal is to eliminate friction, ensure operational clarity, and guarantee that any exchange or return is handled efficiently, with direct communication and no ambiguity.

Our logistics structure is optimized for international shipping, and the returns process is designed to be just as efficient. Whether you need to change a size, replace a product, or request a refund, the procedure is simple: contact us, receive the instructions, and we activate the handling process.

  • Official return period: 30 calendar days from receipt.
  • Conditions: The garment must be in perfect condition, unused, and with all original tags.
  • Return cost: The customer pays return shipping. For exchanges, Rawblade covers the shipping of the new item.

Process

  1. Direct contact via email or form.
  2. Case validation and instructions.
  3. Item received at our facilities.
  4. Quality inspection.
  5. Refund or replacement sent.

This policy applies to our entire catalog of medieval clothing, props, handcrafted leather goods, and LARP equipment. We want customers to shop with confidence, security, and a clear legal framework.

For immediate support: info@rawblade.com

7. Exclusions

Returns are not accepted for personalized, custom-made, or modified products.